Do you charge a deposit?
Yes. Any reputable deck design-build company will charge you a deposit. We normally take 30% of the project up-front, but depending on custom work we might need more. We don't just do this to protect us, we take the deposits so we can start buying components that you need to avoid delays later in the build process because we're waiting on an item that is sold out or on backorder.
Will there be a supervisor on-site during the project?
We use
project management software and our staff uploads pictures daily of the project. Our upper management team reviews each project at the end of each day. We also have a
lead builder who will visit job sites regularly to make sure that progress and quality standards are being followed. Learn more about the
Premier Build Process.
How do you handle it when something goes wrong?
We stand behind all of our materials and workmanship. The
Premier Promise means
you're covered for anything that goes wrong during or even after we're done the build. We are a fully licensed and insured builder and
we follow strict safety guidelines when onsite to keep you and your property as safe as possible. Our reputation rests on our customer service. We always do everything we possibly can to make it right.
Why should I choose a design-build contractor?
A design-build deck contractor like Decks by Premier has an in-house design and engineering team that works closely with our installation teams. This means that our designs are realistic and we know they can be built and built well. But, it also means that our build team pays attention to design details and can reference the design team any time they are unsure of how something should look, It's a lot easier to make sure we get the design right when we have the whole team working together.
Do I need a permit to build my deck?
Permit requirements vary from city to city and can also depend on the custom deck.
Custom decks with multiple levels,
outdoor kitchens,
lighting etc
may require multiple permits. But, you don't have to worry because
Premier's team takes care of all of the permits for you!
Talk to your Premier designer when they come for the on-site consultation so they can advise you on what permits are needed for you custom deck.
Is Decks by Premier a licensed and insured contracting company?
Yes. We are a fully licensed and insured custom deck builder.
Will my new composite deck fade?
Canadian seasons can be hard on decking material. The changes in temperature, exposure to water and direct UV all play a role on how long your deck will last. When it comes to colour, we recommend that you should expect the deck colour to gradually fade about 30% from the it's starting colour.
How long will it take to build my deck?
Every project is different, depending on the complexity and add-ons. Normally, we aim to complete the build process in 10 to 14 days from the time we start building. The helical support piles are usually installed earlier on and then depending on finishes and add-ons like lighting or outdoor kitchen elements we might have to add some additional time at the end. When you meet with us for your free no-obligation quote, we will be able to give you an estimate for the build time (and total project time).
